How CarcMail credits work
What credits are, how each action costs credits, how to check your balance, and what happens when you run out.
Your credit balance resets every billing cycle. Plan your monthly outbound volume against your plan’s credit total so you don’t run out mid-campaign.
Overview
Credits are the unit of consumption in CarcMail. Every action that uses AI or sends an email costs a small number of credits. Credits reset at the start of your billing cycle (monthly), and unused credits do not carry over to the next month.
Each plan comes with a set number of credits per billing cycle:
| Plan | Credits per month |
|---|---|
| Trial | 100 |
| Starter | 2,000 |
| Growth | 10,000 |
| Scale | 40,000 |
Credit costs by action
| Action | Credits |
|---|---|
| Send one campaign email | 1 |
| AI generate email draft | 0.5 |
| AI rewrite email | 0.5 |
| Spam-risk check | 0.2 |
| Classify one reply | 1 |
| Inbox warmup (per inbox, per day) | 0.5 |
| Send sequence follow-up email | 1 |
How to check your credit balance
Your current credit balance is always visible in the top bar of the CarcMail dashboard. For a detailed breakdown of how your credits have been used this cycle, go to Settings → Usage.
The Usage page shows:
- Credits used this billing cycle
- Credits remaining
- A log of recent credit events (each send, generation, check, etc.)
- Your billing cycle reset date
What happens when you run out
When your credit balance reaches 0, CarcMail pauses all active campaigns automatically. No emails go out while you’re at 0. Your data — leads, campaigns, inbox connections, send logs — is fully preserved.
You have two options:
- Upgrade your plan to a higher credit tier (Growth or Scale). The upgrade takes effect immediately and your new credit total is available right away.
- Wait for your next billing cycle. Credits reset on your renewal date, and campaigns can resume automatically.
Campaign pausing due to 0 credits does not cancel your plan or delete your data. It simply stops sending until credits are available again.
Planning your credit usage
If you want to estimate how many credits your outbound will use in a month:
- Estimate daily emails: e.g. 50 emails/day
- Multiply by days: 50 × 20 business days = 1,000 email sends = 1,000 credits
- Add AI generation: if you generate 5 new drafts per month = 2.5 credits
- Add follow-ups: if 20% of leads get 2 follow-ups = 200 × 2 = 400 more credits
- Add reply classification: if 10% reply = 100 replies × 1 credit = 100 credits
Total estimate: ~1,500 credits/month — Starter plan would work.
Step-by-step: Viewing credit usage
Open Settings → Usage
Click Settings in the sidebar, then select Usage from the settings menu.
Check remaining credits
The top of the Usage page shows your remaining credits and when the counter resets.
Review the credit ledger
Scroll down to see a log of every credit event this cycle — what happened, when, and how many credits were used. This is useful for identifying which actions are consuming most of your credits.
Frequently asked questions
Sending an email: 1 credit. AI generation: 0.5 credits. AI rewrite: 0.5 credits. Spam check: 0.2 credits. Reply classification: 1 credit. Inbox warmup (per day per inbox): 0.5 credits. Sequence follow-up: 1 credit.
No. Credits reset at the start of each billing cycle. Unused credits do not carry over.
Sending pauses automatically. Your campaigns, leads, and inbox connections remain intact. You can upgrade your plan or wait for the next billing cycle.
Put it into practice
Try CarcMail — free to start.
Set up your first campaign in 4 minutes. AI drafts, spam-risk checks, follow-up automation, and reply classification — all in one workspace.
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