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Set up CarcMail with confidence.

Find clear guides for connecting inboxes, setting up sending controls, creating campaigns, managing credits, and launching safer outbound workflows.

Quick start — 8 steps

1Create your workspace 2Connect your inbox 3Set up sender identity 4Import your prospect list 5Create your first campaign 6Review spam risk 7Launch with sending controls 8Track replies

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Popular guides

Inbox Setup

Connect Gmail to CarcMail

Authorize your Google Workspace inbox via OAuth and confirm sender readiness.

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Campaign Setup

Set up your first campaign

Configure targeting, pacing, and AI copy settings before your first send.

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Deliverability & Safety

How spam-risk checks work

Understand how CarcMail scores copy and what triggers a rewrite suggestion.

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Inbox Setup

How inbox warmup works

Gradually build your sender profile before high-volume outbound campaigns.

Read guide

Credits & Billing

How CarcMail credits work

Credits map to actions — sends, AI generation, enrichment, warmup, and more.

Read guide

Replies & Follow-Up

How reply classification works

AI classifies inbound replies as interested, not now, unsubscribe, or other.

Read guide

All docs

AI Email Writing

How AI email drafting works

What CarcMail's AI does when generating a cold email — what inputs it uses, what it produces, and how to get the best output.

5 min read

AI email rewriting

How to use CarcMail's rewrite feature to improve tone, reduce risk flags, and optimise an existing draft before sending.

4 min read

Credits & Billing

How CarcMail credits work

What credits are, how each action costs credits, how to check your balance, and what happens when you run out.

5 min read

Plans, billing, and upgrades

How CarcMail plans work, what each plan includes, how to upgrade or downgrade, and how billing cycles operate.

5 min read

Campaign Setup

Create your first outbound campaign

Step-by-step guide to setting up a campaign in CarcMail — from selecting leads to writing your first email and setting send controls.

7 min read

Import leads via CSV

How to upload a prospect list to CarcMail using a CSV file, map columns, and validate lead data before launching a campaign.

5 min read

Sending controls and daily limits

How to configure daily send limits, send windows, and pacing in CarcMail to protect your sender reputation.

5 min read

Deliverability & Safety

How spam-risk checks work

What CarcMail checks before every campaign send — and how to interpret your spam score and fix flagged issues.

6 min read

How bounces are handled

What CarcMail does when an email bounces — and how to keep your bounce rate low to protect sender reputation.

5 min read

Getting Started

Create your CarcMail workspace

How to sign up, complete onboarding, and set up your workspace before launching outbound campaigns.

4 min read

CarcMail quick start guide

The fastest path from signup to your first outbound email — complete in under 20 minutes.

5 min read

Inbox Setup

Connect Gmail to CarcMail

How to connect your Gmail or Google Workspace inbox to CarcMail using OAuth — the recommended and most secure method.

5 min read

Connect an inbox via SMTP

How to connect any email provider to CarcMail using SMTP credentials — useful for non-Gmail providers or custom domains.

6 min read

How inbox warmup works

What inbox warmup is, why it matters for deliverability, and how to start warmup for a new or cold inbox in CarcMail.

6 min read

Replies & Follow-Up

How reply classification works

How CarcMail automatically classifies incoming replies as interested, not interested, out of office, or referral — and what to do with each type.

5 min read

Setting up follow-up sequences

How to create automatic follow-up emails in CarcMail that send when a prospect hasn't replied after a set number of days.

6 min read

Troubleshooting

My inbox isn't sending — what to check

Step-by-step troubleshooting for when CarcMail campaigns are stuck or emails are not being delivered.

6 min read

My spam score is high — how to fix it

How to diagnose and resolve a high spam-risk score in CarcMail before launching a campaign.

5 min read

Stuck on something?

Our troubleshooting docs cover the most common setup and sending issues. If you can't find your answer, reach out to support.

View troubleshooting docs Contact support

Didn't find what you need?

Contact our support team. We typically respond within one business day.

support@carcmail.com